This four part series will look at workflow in a way that makes business sense out of business school jargon.
What does workflow really mean?
The simple definition is the process or steps used to perform work. That can be anything from a task, a product, a service...since they all require at least one step to complete.
So really, everything we do essentially has a workflow. The key to understanding what our workflow is comes down to listing the individual tasks and the inputs needed (i.e. time, labor, parts, etc.) and mapping out the order of the tasks. We do most of this already, and don't even realize we are actively managing workflow to run daily operations.
Once we look at workflow from a more practical perspective, one can see that any business has some type of workflow. And the goal is to manage that workflow in a meaningful and productive way.
The series example part 1: What?
Jimmy runs a successful business. He has several hundred employees ranging from front office and production to distribution and delivery. In any given day, thousands of tasks are performed to manufacture and sell one order.
Jimmy has managers that run each department and set schedules to meet demand. These managers work together to complete the orders. Let's take the shipping department. Paul, the shipping manager, oversees the daily tasks in the chart below. This is what the shipping department's workflow looks like.
Order received
|
|
|
|
Dispatch plans load and routes
|
Shipper fills order
|
|
|
Dispatch schedules delivery
|
Shipper packs order for shipment
|
|
|
Orders loaded onto trucks
|
|
Trucks out for delivery
|
|
Orders delivered
|
No comments:
Post a Comment